dd88's Privacy Policy

1. Introduction

This privacy policy applies to users of the dd88 platform. When you use dd88's website or services, we collect certain personal information from you. This policy clearly describes what types of information we collect, why we collect it, how it is used, and how we keep your information secure.

dd88 is committed to ensuring a safe, transparent, and trustworthy online experience for users in Bangladesh. By registering on our platform or using our services, you consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

2. What Information We Collect

dd88 collects the following types of information as needed to operate its services:

2.1 Registration and Identity Information

When you create an account on dd88, we collect:

• Full name
• Date of birth (for age verification — only for users aged 21 or older)
• Email address
• Mobile number
• National ID card or passport number (where required for identity verification)

2.2 Financial Information

To facilitate deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

Note: We never collect or store your full bank PIN or mobile banking PIN.

2.3 Usage Information

To improve the platform and provide customized services, we collect:

• IP address and device type
• Browser version and operating system
• Time and duration of visits to the site
• Details of which pages were viewed
• Gaming activity and preference history

2.4 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These cookies improve your experience, remember your login status, and help display relevant content. You can manage cookies from your browser settings, though doing so may limit certain features.

3. Purpose of Data Use

dd88 uses your information only for the following purposes:

3.1 Account Management

Your personal information is needed to create your account, verify your identity, ensure login security, and provide account-related support.

3.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to ensure transaction security.

3.3 Fraud Prevention and Security

We analyze your information to prevent unauthorized access, fraud, and money laundering. This is essential for protecting your account and funds.

3.4 Ensuring Responsible Gaming

dd88 believes in responsible gaming. By monitoring your gaming activity, we can provide support and relevant information if we notice unusual behavior.

3.5 Customer Service

Our 24/7 live chat support team uses your account information to resolve your issues and answer your questions. This ensures fast and effective assistance.

3.6 Meeting Legal Obligations

We may use your information to comply with applicable laws and regulations and to respond to legitimate requests from authorities.

4. Sharing Information with Third Parties

dd88 does not sell your personal information. However, information may be shared on a limited basis in the following circumstances:

4.1 Payment Processors

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as banking partners, receive the limited information necessary to complete transactions. These partners are governed by their own privacy policies.

4.2 Technology and Service Providers

We work with trusted technology partners to operate the platform. They process data only according to dd88's instructions and may not use it for their own purposes.

4.3 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI may receive the minimum necessary information, always under contractual confidentiality terms.

4.4 Legal Obligations

We may be required to disclose information in compliance with applicable law in response to valid court orders, government directives, or legal investigations.

5. Data Security Measures

dd88 follows industry-standard security practices to keep your information safe:

• SSL Encryption: All our communications are secured with SSL (Secure Socket Layer) encryption, which makes your information unreadable while in transit.
• Data Encryption: Stored sensitive information such as passwords and financial details is stored using industry-standard encryption methods.
• Access Controls: Only authorized personnel can access your information, and only on a strict need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing and audits.
• Two-Factor Authentication: You are offered the option to enable two-factor authentication on your account.
• Firewalls and Security Protocols: Advanced firewalls and intrusion detection systems are in place.

However, no system can guarantee complete security on the internet. We also advise you to keep your password confidential and not share your account information with strangers.

6. Data Retention Period

How long dd88 retains your information depends on the type and purpose of the data:

6.1 Account Information

Your basic registration information is retained for as long as your account is active and for a specified period after account closure to meet applicable legal requirements.

6.2 Financial Transaction Records

Transaction records must be retained for an extended period to meet financial regulatory legal obligations and for dispute resolution.

6.3 Usage Data

Analytical data relating to site usage is generally retained for a short period and reviewed regularly.

If you request account closure, we will endeavor to delete your information as promptly as possible beyond what is required by legal obligations.

7. Your Rights

dd88 respects your rights over your personal information. You have the following rights:

7.1 Right to Access Information

You may request from dd88 at any time a description of what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. Some information may be limited in how it can be changed due to identity verification requirements.

7.3 Right to Delete Information

You may request deletion of your information. However, information that must be retained to meet legal obligations may not be fully deletable.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will evaluate and process your request within a reasonable time.

8. Protection of Minors

dd88 is for users aged 21 and older only. We do not knowingly collect or process information from any minor. Age is verified at the time of registration and confirmed through ID verification where necessary.

If we become aware that a person under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

Parents are requested to monitor their children's internet use. Please notify our support immediately in any case of suspicion.

9. Changes to the Privacy Policy

dd88 may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Addition of new services or technologies
• Improvements to security measures
• Changes in business operations

For significant changes, we will post a notice on the website and/or notify you at your registered email. Continued use of the platform after a change will be taken as your consent to the updated policy.

For this reason, we recommend visiting this page regularly to stay informed about updates.

10. International Data Transfers

dd88's servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that:

• Applicable international data protection standards are followed
• Contractual safeguards remain in effect
• The security of your information is maintained under all circumstances

By using the dd88 platform, you consent to such international data transfers.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you have any request regarding your information, please contact us:

We endeavor to respond to privacy-related requests within a reasonable time. Your satisfaction is our primary goal.